Privacy Policy

This Privacy Policy outlines how Artistifi (referred to as “we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal information when you access, browse, register, or use our services through the website www.artistifiluxury.com (referred to as “Portal”). We are committed to safeguarding your privacy and handling your data responsibly, in compliance with applicable Indian laws including the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our Portal, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to any part of this policy, please refrain from using our services.

We reserve the right to update or modify this Privacy Policy at any time. In case of any significant changes, we will notify you before implementing such updates. We encourage you to revisit this page periodically to stay informed.

Collecting Data

When you use our Portal, we collect and store the personal information you provide voluntarily or that is captured automatically through your interaction with the site. This information may include:

• Contact and Identity Data, such as your name, date of birth, age, gender, email address, phone number, billing address, username, password, personal description, and profile photograph.
• Technical Data, including your IP address, device information, operating system, browser type, login timestamps, browsing behaviour, URL activity, error logs, and any technical identifiers like UDIDs.
• General Usage Data, such as your feedback, queries, survey responses, preferences, interests, interaction patterns on the Portal, participation in contests or promotions, and marketing preferences.

We collect your data through various methods including:

• Information submitted during account registration, purchases, form submissions, or customer support interactions.
• Automated tracking when you browse the Portal using cookies, analytics tools like Google Analytics, and other session monitoring technologies;
• Data shared with us through third-party services such as payment gateways, shipping providers, marketing platforms, and analytics tools.

You may opt out of cookie tracking through your browser settings or using Google’s opt-out
tools at https://tools.google.com/dlpage/gaoptout.

Processing Data

We process your personal data for legitimate purposes related to providing and enhancing the services on our Portal. “Processing” includes collection, storage, use, transfer, or deletion of your data — either manually or via automated tools.

Your data may be processed for purposes such as:

• Managing your user account and facilitating product purchases or services;
• Personalising your experience on the Portal and tailoring our recommendations;
• Conducting internal analysis, improving the Portal’s functionality, and troubleshooting technical issues;
• Sending service updates, order confirmations, and promotional content (with your consent);
• Responding to customer service requests or dispute resolutions;
• Enforcing our legal obligations or responding to lawful requests from government authorities;
• Conducting anonymous, aggregated market research or reporting without revealing your individual identity.

All data processing is carried out in accordance with applicable Indian laws, based on your consent, legitimate interest, or contractual necessity.

Disclosing Your Data

To provide our services effectively, your personal data may be shared in a secure and limited manner with:

• Internal teams and consultants who are bound by confidentiality agreements;
• Third-party service providers handling data storage, hosting, analytics, billing, and logistics;
• Advertising and marketing partners (only if you consent to such communications);
• Legal authorities or government agencies when required by law;
• Future affiliates, investors, or entities in the event of a business transfer or acquisition;
• Research institutions or partners (only in anonymised, pseudonymized form) for research or analytical purposes.

We ensure that all third parties involved in handling your data comply with similar standards
of data security and confidentiality.

Storage And Security Of Personal Data

We store your data on secure servers located in India, operated by third-party service providers who adhere to industry-standard security protocols. All passwords and sensitive data are encrypted and access is restricted to authorised personnel only.

While we implement robust security measures, no online system can guarantee absolute protection. We encourage you to maintain strong passwords and remain cautious with account access to prevent unauthorised usage.

Data Transfer

Your personal data may be transferred and stored on hosting servers based in India. By using our services, you expressly consent to this transfer and acknowledge that such storage is necessary for the operation of the Portal. If you do not agree to this, we may be unable to provide our services to you.

Data Retention

We retain your personal data only for as long as it is necessary for the purposes for which it was collected. Generally, we retain user data for up to five (5) years after you cease using our services. After this period, the data is securely deleted unless required to be retained under any legal obligations.

Links To Third Parties

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage resulting from unauthorised access to your account. You may also be held accountable for losses suffered by Artistifi or its affiliates due to misuse of your account credentials.

Limitation Of Liability

Our Portal may include links to third-party websites or advertisements that operate under their own privacy policies. Artistifi is not responsible for the practices or content of such external sites. We recommend reviewing their privacy policies before engaging with them.

Trademarks / Copyright Complaint

We respect intellectual property rights. If you believe that your copyright, trademark, or other intellectual property has been infringed, please reach out to us at support@artistifiluxury.com.

Support

For any queries, clarifications, or concerns regarding this Privacy Policy, please contact our support team at support@artistifiluxury.com. We will make every effort to respond promptly and resolve your concerns.